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March 10, 2009

When customers become suckhole jerks…

Filed under: Software — Tags: , , — martinopia @ 2:48 am

Recently I bought “Delicious Library”, a nice Mac shareware tool from a company called Delicious Monster which helps cataloging books, movies, software, toys, tools, etc. – REALLY great stuff (it scans the barcode from a book/DVD and gets the corresponding data direclty from Amazon.com).

Well, sometimes nomen est omen, so I wasn’t too surprised when I got my license code, which started with my name follwed with some nice words:

martin-müller-suckhole-jerk- [r e m o v e d, just buy your own license, it’s really worth it!]

Hmm.. what nice attributes for new customers 😉 Well – after a short email to the support they sent me a very kind response:

Hello Martin,

I’m so sorry for that license code! The words are pulled automatically from a huge dictionary, and we eliminated the ones we thought were offensive, but it appears to be getting creative with insulting words! Apparently I’ll need to go through and further weed out some offensive words.

Here’s a new license code for you.

Delicious Library License Code: [r e m o v e d, just buy your own license, it’s really worth it!]

Again, I’m so sorry!


Terry Phillips
Delicious Support

So everything fine and I guess both of us had some fun 😉

6A7558F9-A98A-47B9-905C-BA7B38E74264.jpg

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