think martinopia!

July 24, 2008

Apple Mobile Me support: it’s even worse than I thought

Filed under: Netzwelt — martinopia @ 6:46 am

After some days of response time today I got an “answer” from Apple regarding my account paymant problem:

They just sent me the same two links to two non-related FAQ entries than they showed me automatically before I could fill in the contact form on the support sites. Obviously they did not even read what my problem was about (that I entered my new credit card information twice but that this information simply does not find the way in the Apple systems).

Apple – you build great computers, you brought us the iPod, you brougth style in our digital lifestyle – but please hire some smart web developers really able to build and run services like Mobile Me. It’s so annoying for customers having to contact you 10 times to reslove a simple problem!

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